It’s very evident that once Dyson has your money they could care less about you! I have owned a Dyson for 10 years and have purchased directly from Dyson before but this is the first time I needed to rely on their support and it’s terrible. After placing an order on a Sunday and realizing that my old address was somehow prefilled using Apple Pay, I reached out to customer support first thing Monday morning as soon as customer support was available. I was told they would attempt to cancel my order but they could not correct the mailing address, support has no access to the system. I was told if a tracking number was provided to immediately fill out a form so Dyson could adjust the mailing address and sure enough I received an email the same evening that my order was shipping. I completed the form through Dyson ASAP.  I was also informed that my order would ship via UPS and I could contact UPS and request to pick up my order at their office. After registering online with UPS and also calling UPS, I was told that Dyson blocks UPS from making changes and therefore they could not allow me to pick it up at the local store. So I received confirmation from UPS that my order was successfully delivered at my old address. I drove over to my old address and the current resident claimed they did not receive any packages. I then completed an online chat with Dyson and was told someone would follow up with me in 48 hours and that was over a week ago. I am out the cash unless I can work with my credit card company to dispute the transaction, which I plan to check into my options there. I have screenshots of everything, including the chat conversation that they did not follow up with me about. Do not buy directly from Dyson!!!  Buy from someone who will help assist you if something goes wrong!   Update: it’s been months since I reported this issue. I had someone reach out and tell me they were escalating my issue and then my post was changed to inactive and so I had to repost this in the community.