Why won't the MyDyson app recognize the serial number of my Dyson HEPA Big+Quiet Formaldehyde purifier? | Dyson Community
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Question

Why won't the MyDyson app recognize the serial number of my Dyson HEPA Big+Quiet Formaldehyde purifier?

  • 27 November 2023
  • 2 replies
  • 258 views
P

How do I get the Dyson app to recognize this machine?

(Moderation edit - title updated)

2 replies

A

@pritchetthead If you go on the Dyson support page, you can enter your Dyson’s serial number in and get a step by step connection guide specific to your model.

R
Trying to add a Big + Quiet Formaldehyde, Y5N-UK-*** to iOS MyDyson app

Hi all, I’m having the same problem, iOS myDyson app does not accept a valid Big+Quiet model’s serial number. It shows correctly on the Dyson web page, in “My machines” section:

 

Big + Quiet device shows in the “My machines” section correctly on the Dyson website

@Adam.Steinberg I suspect something’s wrong with the iOS app; please forward this to Dyson developers to investigate. Maybe Dyson iOS app does not support any Big+Quiet’s yet?

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