Will I receive my refund in the time stated in the email? I understand it’s a busy time of the year but I believe some people don’t receive refunds for months. Is this true?
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Hi
Welcome to the Dyson Community, and thank you for let us know about this. I’m sorry to hear there’s been a delay in processing your refund request.
At the Dyson Community we’re not able to access customer records or intervene in individual cases - for support, you'll need to speak directly to our Dyson UK Customer Care experts. They’re best placed to access your details on our system and provide a status update.
The quickest way to get in touch is to visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a live chat conversation with our Customer Care team. If you find all agents are busy when you contact us, please do try again a little later as we have good resource on live chat during normal working hours.
We'll look forward to speaking with you and getting this resolved!
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