hi.. my Dyson 360 eye only cleans for a few seconds and returns to its charging station saying the clean has finished. the battery is fully charged and I have tried it with another fully charged battery with the same results.. can anyone here help?
Best answer by DavidTaylor
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+7
Hi
My initial thoughts are its having trouble accessing the other areas.
I’d suggest referring to the community article called Preparing your home | Dyson Community. Check that points 1 - 5 have been met and there are no obstacles or steps restricting access.
If it persists, try relocating the doc and starting from a new location.
David.
It’s not that I’m afraid.. it’s been working perfectly before.. it’s only just started doing it and it’s doing it all the time now
+7
It’s not that I’m afraid.. it’s been working perfectly before.. it’s only just started doing it and it’s doing it all the time now
Dyson would have you perform a product reset before investigating further. Try following the steps outline in this post:
If that should fail, dyson will have to look at the API data for errors or a reason for the robot returning to the dock so soon.
Thank you
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