Hi @heidi.ferrari,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’d encourage you to speak directly with our Dyson Customer Care experts to run through some quick diagnostic checks when you have your machine easily to hand. 

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!
 

Hi 

I’ve had my Corrales for 3 ½ years and the battery has been gradually deteriorating over the last few months. I don’t see any reason for this other than a manufacturing fault and having paid nearly 400 GBP for them I find this shocking. Reading other posts it sounds like I would not be likely to get any recompense. I won’t be purchasing these again I’ll choose another brand.

I am experiencing the exact same issue. I was gifted my Dyson in Oct 2021 and it broke last week, no longer holding charge when connected to the charging cable.
Dyson offered me a refurb model for GBP100 or 25% off a new model. Why would anyone want to spend any more money on their products, it’s laughable. Avoid.