@Sue Phillips Thanks for the post.

There are a few things we can try.

Normally, this is an overheating issue and normally caused by hair being caught in the machine or a power-draw issue. We will help you resolve this.

1. Please try this in an another room, and plugged directly into a wall outlet - not any kind of strip.

2. Next, let's do a deep clean:

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Rotate the filter cage back into position, ensuring the correct alignment.

REMINDER: Rotate clockwise to lock before use.

Run the machine for up to one minute. The dryer should function as expected.

If the issue persists, please contact support for your options.

Hi, I also have the same problem. My hairdryer out of Warranty and Dyson offering to repair for £100 or 25% off a new one.  My £20 hairdryer of 15 years old still working!  I was offered a call back but no-one rang back. Very disappointed. I have never posted on social media a poor review but I intend to if I do not hear back within 48 hours.

Hi @M Hinton,

We’re sorry to hear you’re disappointed with your experience. The guarantee on Dyson haircare technology is 2 years from the date of purchase, and outside of this timeframe, repairs or replacement parts would be chargeable.

It sounds like you've been correctly advised by our Customer Care team. You're welcome to reach out to the team again to discuss this further, but we can't promise a different outcome.