Dear Dyson Team,

I hope this message finds you well. I am reaching out to seek your assistance regarding a disappointing experience with Dyson support that has left me frustrated.

Here is the issue I am facing:

• I purchased a Dyson device on October 21st directly from the website, but unfortunately, it stopped working within two months.

• On December 1st, I dropped the device off at Galleria Mall store for servicing.

• On December 18th, I visited the store and was informed that I would need to pay AED 850 for repairs because the large serial number tag was missing.

I have attempted to resolve this issue through Dyson support but was informed that the absence of the serial number tag voids the warranty. I would appreciate clarification on where this policy is stated, as it was not made clear during the purchase or in the warranty terms provided.

I hold the Dyson brand in high regard, which is why this situation has been so disappointing. First, the device failed within two months of purchase, and now the warranty is not being honored due to a missing tag, which I was not informed would impact its validity.

I kindly request your assistance in resolving this matter promptly. I look forward to hearing from you and hope to restore my confidence in Dyson’s commitment to customer satisfaction.

Best regards,