I’ve owned a Dyson hair dryer for 2 years and 6 months and it stopped working in the middle of using it. I had it on less than 3 minutes so it wasn’t overheated. I called and was told to take it to a service center (45 min. away) which I did. Waited in line for 45 min. and finally someone worked on it for less than 10 minutes, didn’t tell me what was wrong just said it couldn’t be fixed. I have taken care of this hair tool like it’s a baby. I don’t even travel with it in fear of it being stolen and to prevent unnecessary wear and tear. To buy something for this price point, for it to last for 2.5 years, and not even reparable when you don’t even know what the problem was is a disgrace to this company. It should be a full refund and nothing less. It sounds like I am not alone with this dilemma.  BTW, the amount of people in the service center getting vacuums repaired leads me to believe I will not be purchasing one of those anytime soon.