My straighteners are now 8 months outwith warranty, Dyson have advised me that they are non-repairable. They won't hold a charge for more than 5 minutes. Dyson have offered me a 25% discount on a new set or £99 for a refurbished set. I'm so disappointed that they aren't standing behind their product and that they feel less than 3 years is an acceptable lifetime for such an expensive item. This appears to be a well reported and common issue with the straightners. I will not spend another penny on any Dyson products.
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I’m having exactly the same problem with no apparent reason for this. It’s just unbelievable that such an expensive product has such a short shelf life. Needs to go to press
I'm annoyed. I would like to know why dyson have discontinued the carrole straightners, or should we guess its because the batteries are useless. Mine will not charge and so I called them, expecting to be able to send them off to get fixed, to find out they no longer offer this service and I can basically have 25% off a new pair. I don't want a new pair, apart from the battery Mine are perfectly fine. What are we supposed to do, just throw £300 straightners away? Its like a money making scheme so you have to buy new ones. I would like dyson to explain why they don't do these anymore and why they don't still offer to repair them, knowing thousands of people still own them? Disgraceful.
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