Hi all,
I’m experiencing a very frustrating situation. I purchased Dyson airwrap a year ago. Although I rarely used it, it had mechanical issues. After several trouble shootings, Dyson support asked me to return it and they informed me they would send a replacement. When Dyson sent me a replacement, Dyson had never sent me an email notification of replacement shipping. Also, Dyson had never provided me with a tracking number of this replacement. This resulted in a lost replacement. As advised, I filed a claim at UPS. Now, UPS updated the claim status as “closed” saying UPS couldn’t contact me. However, I’ve never received any calls or emails from UPS. I contacted Dyson multiple times over a couple of weeks after the replacement was lost. Dyson kept saying they were escalating an issue, asked me to wait for 72 hrs and called them back. Whenever I followed up, it turned out Dyson didn’t take any actions after escalation. When I tried to contact UPS, the automatic response was turned on and call was disconnected. There was no way I could speak with UPS customer service for the claim and asked UPS why they closed a claim without even contacting me. It was one of worst experience after purchasing any product. I’ve never experience this horrible customer support at both Dyson and UPS. Please let me know how to resolve this issue. My advice to community is to find a better way to spend your $600 on something else useful. Thank you in advance.
