Hi @Sj5860932,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hey Jack,

why still nobody contact me about my dryer.

This is seriously terrible customer service.

I’ll send letter to CEO about this situation. Please provide me mailing address. U.S. headquarters in Chicago right ?

I spent so much time for this. It’s really waste time.

Hi @Sj5860932,

Our US Customer Care team have emailed you, and have also left you a voice mail as they weren't able to get an answer by phone.

Please check your email inbox and voicemail for the latest update from the team.

Hi Jack,

Yes, I received an email but I am currently out of the country and my cell is not available. I have been contacting Dyson about my missing dryer for months and have not been given any sort of answer as to its whereabouts. The email I received contained a tracking number for a package that was supposedly sent in the past but this is the first I am hearing of it. Every other time I have contacted Dyson, the customer service had no answer as to where my dryer was or why it had not been sent back yet. Not once was a tracking number been given to me over the course of these last 7 months. When I looked up the tracking number with UPS today, it said that it was a new tracking number that was not in the system yet. I have a screenshot for reference. This entire situation has been extremely frustrating. I paid a decent amount of money for this professional dryer that was under warranty and supposed to get repaired and I have been chasing it down for half a year. Again, I’m left without one of the main tools I use for my profession and have been seriously inconvenienced. Honestly I’m tired of this back and forth. I’d like a refund for the dryer or a replacement. 
 

Shoji Ihara

Hi @Sj5860932,

Thanks for your update - there’s nothing further we can do to support you here via the Dyson Community, and you’ll need to continue your conversation directly with the Dyson US Customer Care team. 

You can do this by responding to the email the team sent you on Saturday - please do pick up with them directly so they can help.

Hi Jack,

Did you find a way to escalate your complaint? I returned a vacuum 2 months ago (they were to send a replacement), and I still have nothing. I have called 3 x with tracking number and each time the rep said they received the machine and I can expect a replacement in 15 business days. Today I called and now the rep is now saying they don’t have the return even tho I have the tracking number and UPS confirmation of delivery. He said to wait and see if it shows up in their inventory.  There is no one to talk to and I am so frustrated!

Same thing happen to me and no one can provide me with any information when I will receive my replacement! It’s so frustrating!