We are deeply disappointed with our experience after purchasing a brand-new Dyson Airwrap as a Christmas gift. Straight out of the box, the machine wouldn’t turn on despite following all troubleshooting steps and verifying our outlets. While it eventually powered on, it has since failed repeatedly after only three uses.

To make matters worse, after spending 35 minutes with customer service, the representative was unhelpful, offered no solutions, and essentially told us there’s nothing they can do—even though the product is under warranty.

Is it unreasonable to expect a $600 product to function reliably? Is it too much to ask for Dyson to replace a defective machine with one that works as promised?

i’d like a manager or a supervisor to reach out to me personally to address my concerns.