Delivery Issue with Dyson and Kolay Gelsin

I would like to share the inconvenience I faced due to Dyson and the delivery company, Kolay Gelsin. I purchased a vacuum cleaner from Dyson during a promotional campaign, and I received a message from Kolay Gelsin on December 21st, stating that the delivery would take place that day. However, I did not receive any additional calls or SMS from the company on Saturday, December 21st. Since the weekend followed, I assumed the delivery would take place at the beginning of the following week.

Then, on Tuesday, December 24th, I received an SMS stating that my order had been returned to Dyson. When I contacted the delivery company, they informed me that there was nothing they could do and that I needed to reach out to Dyson. Typically, when delivery companies cannot reach the recipient, they send another SMS or call to notify them with messages like, “We couldn’t deliver your package; it will either be re-dispatched or can be collected from the branch.” However, I was never informed in this manner, and instead, I was simply told that my order had been returned.

When I contacted Dyson to explain my grievance, I was informed that they couldn’t assist with the inconvenience caused by their partnered delivery company, Kolay Gelsin. They responded with, “The promotion for the product you purchased has ended; you can buy it again if you wish.” This response caused financial harm that was not my fault, and as a consumer, my rights were completely disregarded.

I will submit my complaints regarding this matter to the relevant authorities in every possible way. My request from the company was simple: to send me my purchased product under the promotional terms without causing me further inconvenience. Their attitude is utterly unacceptable, showing a lack of interest in protecting the brand’s reputation, ensuring customer satisfaction, and providing support to a customer who has already been wronged.