Yesterday I ordered the V15 DETECT ABSOLUTE vacuum. I was impressed with the next-day delivery, which was important as we needed to replace our old Dyson for a house cleaning. I decided to buy direct from Dyson as I felt it would probably be more trustworthy, even though Amazon had cheaper options.
This morning I got an SMS telling me the delivery was going to be made, and a Dyson package arrived at my door. The only problem was that it contained Hair Straighteners.
I called the support line and was asked why this had happened, and told that the delivery company may have given me the wrong parcel. I said that my name and address were on the box.
I was then told to open the hair straighteners and get the serial number which felt very strange to me. The straighteners were new and boxed, and I was asked to pull everything out and hunt for a serial number. I was then told that this needed to be processed as a return and exchange. This didn't feel right either. Whilst I was on hold, I got an email to tell me that my V15 DETECT ABSOLUTE vacuum had now been registered, and I had activated my guarantee; I had not done this. I was told that this needed to happen to process the return, which once again didn't feel right.
Finally, I was told that as this was an exchange, the earliest the exchange could happen was Friday. So from a one-day delivery to 4-day delivery. I was asked if I wanted to go ahead with this, which was baffling as I hadn't been given any other options.
The guy on the phone seemed to act as if the whole thing was my fault.
Not very happy.
(Edited by Moderator - Tags Added)
