I propped my V15 against the wall which I never do. Went back to it later and it had fallen over and the battery was on the floor. It doesn’t look like anything is broke, but now the battery comes out easily and when hanging it up to charge, it pulls right out. I obviously broke something. Has anyone else had this happen to them and if so, how did you fix it?
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Hi
Welcome to the Dyson Community!
We’re sorry to hear your machine has been damaged in this way. Depending on which part of the machine has sustained the damage, you would either need a replacement Main body assembly, or a replacement battery.
For further support, we’d recommend speaking directly to our Dyson Customer Care experts in your region.
Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then follow the 'Registration and technical support' prompt to reach one of our Dyson Experts.
We'll look forward to speaking with you!
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