Battery Life | Dyson Community
Skip to main content
Visit Dyson.com Visit Dyson.com

Hi

Barely two months ago I bought a new battery for my hand held vacuum. The original one had lasted years and I assumed the replacement battery would also 

The new battery now only runs for a few minutes before needing to be recharged. When I contacted the helpline I was basically told,  Tough, we don’t guarantee batteries and you’ll have to pay another £65 for a new one   Not those actual words of course but the same message  

 

Really angry that Dyson thinks this is acceptable. I am on a fixed income and don’t have a spare £65 lying around!!  Especially as there is no guarantee that another battery will behave in the same way 

Anyone else had this problem?  Did you get it resolved?

thanks

 

Hi @SJI,

Thanks for letting us know about this. A battery only lasting two months would be extremely unusual - can I double check if you purchased the battery from Dyson, or did you order from a third party retailer? 

Thanks for your reply. The replacement was purchased from Dyson. Order number 1505435995

Terms & ConditionsCookie settings