My V8 vacuum stopped working a year after I bought it. This alone is unacceptable from a company that brags their vacuums last 10 years. When you consider the price of this device, it’s even more mind-boggling. 

I called customer service who activated the warranty (also shocking given how fast it broke) and said they would send spare parts. Ten days later and there’s still no email from the courrier and no delivery. 

I called customer service again and they were incredibly rude and dismissive. Two of the the three items were delivered the next day. 

I attempted to assemble the items- because of course you have to assemble a 350 pound hoover like it’s a cheap flatpack item- and I couldn’t do it without snapping the plastic. I called customer service again and was told they can send me a video. This was not helpful. 

They then wanted to book a repair THREE weeks from now. Sadly I will be travelling at that date so that means I will have to go for another several weeks with no vacuum. I asked for the second time to be put in touch with someone who could offer a real solution (the first time no one called me back). 

This is the most appalling customer service I have ever experienced, not to mention the worst quality and value for money on the market.