As someone has already posted on community, I bought a replacement brush head on 5 December, noticed that it wasn’t picking anything up. Discovered that the connection on the new brush head was a 4 prong. Looking at Dyson website it doesn’t state on replacement parts if the brush heads are 3 or 4 prong. After much faffing decided to buy a complete new head which was received today and lo and behold the brush bar is a 3 prong, so now left with a new brush head which is totally useless. Online chat doesn’t work. Does anyone know if I’m going to be able to send the 4 prong back?
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