Hi @SandraL,

Welcome to the Dyson Community!

So we can help further, are you able to let us know which part you’re trying to order, please - and what you’ve been sent in error?

We’ll look forward to hearing from you! 

Hi Jack, I’m trying to get a Floor Dock for a V8 cordless vacuum. The original order was my error, wrong part ordered. When I realised I phoned and spoke to Customer Services - I wanted to send it back and get the correct part. The agent I spoke didn’t understand to begin with but after explaining several times I thought it was sorted. What arrived was a wall dock, not what I want at all. A second floor dock multi has been now been sent to me, I don’t know why, it’s not what I want or need. Hoping you can sort it out. Thanks SandraL
 

Hi @SandraL,

Thanks for coming back to me, and apologies for any confusion here.

We do not manufacture a Floor Dok compatible with the Dyson V8 vacuum - only the Wall dock it’s originally supplied with.

It looks like a Floor Dok Multi was incorrectly listed on our website as compatible with V8. This is not the case, and we’re looking to resolve this. 

Apologies for any confusion caused, and that this wasn’t explained by the Helpline agent you spoke with.