My Outsize wand again broke and since Dyson doesn’t have a replacement wand, they offered to replace it with the upgrade model. I was told that it would take 7 to 14 days for me to receive the new one after they receive the old one. I called after 5 days of them receiving the old one to see when the new one will be shipped. The representative told me she had no idea but I should receive it in the next 5 days. I told her that if it hasn’t been shipped, how will I receive it in 5 days. She said, that’s all I can tell you, so I asked for a manager. I got a supervisor and was told that it could take the warehouse up to 14 business days to process the old one. I told her it is unacceptable for it to take over a month to receive a new vacuum cleaner. I asked for a manager. This time Issacs, a manager, called me and said that they use to send out the replacement as soon as the old was received but they no longer do that. I have been a Dyson customer for over 20 years and this is the worst customer service I’ve ever received. I can’t believe that they believe that it’s acceptable for a customer to be without a vacuum cleaner for over a month. Is this the new Dyson Warranty experience?