Despite 30 minutes of searching I could not location an email or Mail address to escalate a customer Service issue I have been facing – I have already raised two tickets related to this and still waiting for a reply- Here is the complaint I wish to address :
Dear Dyson Customer Service Team,
I am writing to formally express my deep dissatisfaction with the recent customer service experience I have had with Dyson. As a loyal customer who has trusted and purchased Dyson products for many years, I am profoundly disappointed with the significant decline in the quality of customer service and support.
In November 2023, I purchased a Dyson V15
Detect Total Clean directly from the Dyson Store in Germany. Regrettably, the Torque Drive Motorhead Digital Motorbar became defective, prompting me to order a replacement part at the beginning of June. I was informed that the delivery time would be approximately ten days. However, it is now August, and I am still waiting for a confirmed delivery date.
Over the past two months, I have contacted your call center three times to inquire about the status of my order. Each time, I have endured exceedingly long waiting periods, ranging from 30 to 40 minutes, with no indication of my position in the queue or the estimated wait time ahead. This lack of communication and transparency is frustrating and unprofessional.
On the occasions when I did manage to speak with an agent, I encountered unfriendliness and a lack of helpfulness. Despite my requests for a replacement solution, I have yet to receive a satisfactory response or any follow-up communication. Furthermore, the absence of an available email address for submitting complaints exacerbates the issue, leaving customers like myself with no efficient means to seek resolution.
It is disheartening to witness such a drastic decline in Dyson's customer support services. Dyson has long been considered a role model for exemplary customer service, a reputation that has evidently deteriorated. Given my current experience, I am regrettably compelled to reconsider my loyalty to Dyson, and this may very well be my last purchase from your company.
As a valued customer who is still within the guarantee period, I demand an immediate resolution to this matter. I expect to receive the replacement Torque Drive Motorhead Digital Motorbar without any further delay. Additionally, I request a formal apology for the inconvenience and poor service I have endured. I also urge Dyson to address and rectify the underlying issues in your customer service operations to prevent such experiences for other customers.