Dyson Lost Package: Worst Customer Service. Never buy from Dyson | Dyson Community
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I’m beyond frustrated with Dyson’s so-called customer support. I ordered a Dyson V12 Detect Slim on August 19th, and according to tracking, it was supposedly delivered on August 22nd. But guess what? The package NEVER arrived!

After reaching out to Dyson, they raised a UPS claim. But here’s the kicker—UPS closed the claim and directed me back to Dyson. So, now I’m stuck in a nightmarish loop where neither Dyson nor UPS is taking responsibility for my missing package. It’s clear to me that the package was likely lost during delivery or transit, yet Dyson is doing absolutely NOTHING to resolve this issue.

Dyson’s customer support is an absolute joke. I’ve wasted HOURS on the phone trying to get help, only to be tied up in their red tape. No one answers calls, and when they do, they’re completely unhelpful. They’ll leave you on hold for hours, dodge your questions, and refuse to provide any real solutions.

Frankly, this is starting to feel like fraud. Dyson is holding onto my money while failing to deliver the product I paid for. This is a disgraceful way to treat customers, and I want everyone to be aware of their shady practices.

To anyone considering buying from Dyson: BEWARE! You might end up losing your money just like I did, with no product and no support.

Dyson, you have lost a customer forever, and I’ll make sure everyone I know is aware of your fraudulent behavior.

Unfortunately I went through something similar. I placed an order on a V15, tried to cancel it, but it shipped the next day. The courier could not deliver it, so I asked them to return it to Dyson, which they got a week later. I started a return with Dyson in the meantime, and was told someone would get back to me. Fast forward 4 months later, they still have my money and product, same response everytime. I paid with Paypal so I started a dispute and I got my money back in a week.

Hopefully your credit card or other payment method lets you get your money back.

You should note that should you try to start another return, your account will be flagged. I ordered an accessory that is supposed to fit, turns out it doesn’t, and started a return. The rep says I need to resolve the other return before they will issue a new one, and they are now ignoring me. Hilarious.

@onenutwonder 

That is true. I am a tourist in US and paid with my Indian Credit Card and I don’t think I can dispute it as it doesn’t work in India unless someone else used the card without Authorization. 

The service is absyml and I seem to have no recourse. I spend hours talking to them and they will do nothing. 

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