I have a V11 (purchased last year). In the last couple of weeks when I use it, it cuts out and I have to repress the trigger multiple times until it works. Then it cuts out again. It will do this about 5 times after which it’s fine and works well.
i have cleaned the filter, taken out the battery and wiped the battery points however it is still cutting out.
Does anyone have any solutions for this problem?
In appreciation,
Charlie
Hi
Welcome to the Dyson Community!
As you’ve already checked the key areas we’d normally recommend, to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11
vacuum fully charged and easily to hand.
If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Thanks jack,
I’ll give the customer care a go
Cheers
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