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I have a Dyson V12 detect slim. I just purchased this in May 2024. The motorbar cleaner head with hair removal vanes is like melting (very sticky) and the bristles are all coming of the head.

Hi @Madsen,

Welcome to the Dyson Community!

What you’ve described sounds extremely unusual, and not something we’d expect from a machine in normal domestic use. 

For support, you'll need to speak directly to our Dyson Customer Care experts in your region.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!