In December 2023, my vacuum cleaner broke down. I sent it in for repair, but unfortunately, the error persisted, and the fault wasn't fixed. Dyson acknowledged the issue and agreed to exchange my vacuum for a new machine.
I dispatched my faulty vacuum using the label and courier service provided by Dyson. At present, I find myself without either the new or the old vacuum, as Dyson is in the process of sending me a replacement and has requested the return of the defective unit.
Despite reaching out numerous times, I have not seen any action from the Dyson team. My patience is wearing thin. Could you please assist in resolving this matter?