I purchased a Dyson GEN5 absolute detect on 2 September. Yesterday, 24 September, I found that my very expensive brand-new vacuum cleaner simply doesn’t work. I contacted Dyson via their troubleshooting chat line and went through a number of tests with their representative who advised that the main part of the machine would need to be replaced but that unfortunately there was nothing in stock and I would have to wait 3 to 4 weeks.  Or I could have a slightly different part within three but probably more like seven business days, meaning that with weekends I would be without a vacuum cleaner for nearly two weeks, which is simply unacceptable.  I have bought a very expensive vacuum and it is not fit for purpose.  I said I would like a replacement machine as I wasn’t satisfied with that response and I was told that if I wanted a replacement or a refund I would need to speak with the retailer from whom I bought the vacuum. I am beyond disgusted that Dyson would allow anyone to sell a $1500 machine under their brand name that has only worked four or five times before giving up the ghost, and gobsmacked at how not anxious they are to protect their reputation. I am waiting to hear back from the Good Guys and hope that their response is more satisfactory.