I ordered 2 gen 5 detects. Both don’t work. No live particle tracking. No bars moving up or down as I clean
I ordered 2 gen 5 detects. Both don’t work. No live particle tracking. No bars moving up or down as I clean
I have it in auto mode so it’s the right setting
I’m thinking maybe a design floor given 2 heads have the same problem
Hi
Welcome to the Dyson Community!
The LCD display on the Dyson Gen5detect™ and Gen5outsize™ vacuums presents information a little differently to previous Dyson cordless vacuums - this includes the way dust detection via the onboard Piezo sensor is shown.
Our video guide below may help:
Does the experience shown in the video guide reflect what you’re seeing from your machine?
No it doesn’t. I see absolutely no movement of shy bars at all when vacuuming in auto mode with the tile cleaner across my 2 new gen 5 detects
I see a summary at rhe end but not live tracking at all
I have the same problem with my v15s detect subarine
Hi
Thanks for coming back to me!
When you say the tile cleaner, are you able to confirm exactly which cleaner head you’re referring to - do you mean the Fluffy Optic head?
Many thanks!
The Dyson fluffy optic cleaner head. I have purchase two Dyson gen 5 detects. Both are faulty with the same problem. No live particle tracking
Yes the head as shown
ive now gone through 4 gen 5 detects - all don’t have any live particle tracking
there is obviously a serious design flaw at Dyson
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