gen 5 detect no live particle tracking | Dyson Community
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I ordered 2 gen 5 detects.  Both don’t work.  No live particle tracking.  No bars moving up or down as I clean 

 

 

I have it in auto mode so it’s the right setting 

 

I’m thinking maybe a design floor given 2 heads have the same problem 


Hi @Allankc,

Welcome to the Dyson Community!

The LCD display on the Dyson Gen5detect™️ and Gen5outsize™️ vacuums presents information a little differently to previous Dyson cordless vacuums - this includes the way dust detection via the onboard Piezo sensor is shown.

Our video guide below may help:

 

Does the experience shown in the video guide reflect what you’re seeing from your machine?


No it doesn’t. I see absolutely no movement of shy bars at all when vacuuming in auto mode with the tile cleaner across my 2 new gen 5 detects 

 

I see a summary at rhe end but not live tracking at all 


I have the same problem with my v15s detect subarine 


Hi @Allankc,

Thanks for coming back to me!

When you say the tile cleaner, are you able to confirm exactly which cleaner head you’re referring to - do you mean the Fluffy Optic head?

Dyson Fluffy Optic cleaner head

 

Many thanks!


The Dyson fluffy optic cleaner head. I have purchase two Dyson gen 5 detects. Both are faulty with the same problem. No live particle tracking 


Yes the head as shown

 

ive now gone through 4 gen 5 detects - all don’t have any live particle tracking 

 

there is obviously a serious design flaw at Dyson