I have just brought a brand new dyson gen 5 cordless vaccume. The digital motorbar does not spin on the carpet. My carpet is to standard length, and I have tested the fuzzy cleaner on the same carpet, and it works. This is pretty disappointing since I have just wanted to clean my carpet and now I am left with an unclean carpet and disappointment.
Page 1 / 1
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and to help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson Gen5detect
vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.