Dyson customer service promised me a V12 animal to replace my broken V10 which was under warranty. I needed to ship my V10 to them and then they would place the order for the V12. It has been 5 weeks since they received my v10 in the warehouse. I have contacted customer service several times and each time they tell me it will be 5-7 or 10- 12 business days. When I contacted them today they said the warehouse did not receive the entire machine (which I sent). So they have to file a claim with UPS. If UPS says they delivered the package intact and undamaged then I will not receive the new V12 replacement. I am not optimistic!
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Update-Dyson Resolution Specialist notified me today that Dyson cannot file the claim. I must file it
I cannot file this claim for the following reason:
Is the package lost or damaged? It’s not lost so must be damaged
If damaged, are both the contents and packaging available for inspection as delivered? I don’t know because I did not receive it. Dyson received it
If damaged I must provide photos. I cannot provide photos. I did not receive it. Dyson received it
What is Dyson’s resolution?
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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