Let's just say, I bought it on August 12, and Amazon shipped it quick, and now September 13 and still don't have a vacuum. It only worked for a few days, stopped charging, Dyson sent us a replacement part. When that didn't also fix a problem, they tell us to go to all the way NJ from Manhattan to see if we can repair. I just spent $1000, and need to drive an hour to see if we can fix the vacuum!?! No way. They gave me an option to drop it off at UPS and will send an entirely new vacuum. When I got to UPS, they said the reference number Dyson gave me was invalid. I had to call back again to Dyson and they gave me a new number. That didn't work again. Dyson says, "We can send you a label, you can pay for the box and ship it back". At this point I was FURIOUS. Asked for other options and they said we could wait like a week to get a box and UPS pick up. We have been vacuum-less for a month already and we have to wait more?! No way. I was so fed up and paid $40 for box and packing and just shipped it back. The next replacement better work. After this I am done with Dyson.
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