Purchased a Floor Dok to go with our new Gen5detect and realised upon arrival that it isnt compatible with the Gen5! The charger doesnt fit. Upon scouring the dyson australia website it appears you can only get one if you buy it in the pack with a machine from dyson? Cant find it anywhere else?
Help!!
Hi there
Oh no! This can be looked into. I would advise to contact Dyson Australia and make contact with our customer care service.
You are welcome to tap on the link provided https://www.dyson.com.au/ please scroll down on the front of the website to contact us and speak directly to one of our representatives. They will be able to guide you through the necessary steps to resolve any issues or concerns you may have with your Dyson product. Thank you for reaching out to us, and we apologize for any inconvenience this may have caused.
Kind Regards,
Shaqeela
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