I purchased a Dyson V12 Slim cordless vacuum less than 6 months ago. After developing issues with it not turning on, I called customer support. They determined that my machine was broken and I needed to return it for a replacement. They explained to me that I would just need to bring it to a UPS store and they would pay to ship it back. Because I do not have an official UPS store in my area, I found a UPS authorized dealer. Dyson told me I could use an authorized dealer. I brought my vacuum to the UPS authorized dealer and they told me they could not help me. So Dyson gave me the wrong information. I called customer support and they told me to ship the vacuum back to them using my own box, but did not have to include the long wand. This made it easier to find a box.  I asked how long it would take to get a replacement and they said seven days. It is now been almost 2 weeks and I still do not have my vacuum. I call daily and no one seems to have accurate information. The last time I spoke with somebody, they told me that my vacuum was being shipped and that tracking number would be generated in 24 hours. Here we are , five days later and there is still no tracking number. For a company that prides itself as having iconic customer service, I get better service at my local Dunkin’ Donuts. When I called back today to get more information, they told me that the reason that my vacuum has not been shipped is because it is currently out of stock. This is exactly the opposite information that I got when I called previous. I have zero faith that Dyson is going to get me my vacuum. This company seriously needs to get a clue!