My Dyson vacuum cleaner broke. It’s under warranty. I asked support for help 8 months ago and they’ve been telling me the replacement part is out of stock. For 8 months. Yet Dyson continues selling new vacuums with this part.
Explain this lie and deception to your customers.
+12
Hi
I have replied to you directly to request some further details.
I haven’t heard back from you. If you still need support, please do respond to my message.
Well they're selling the Big and Quiet with a software bug and would rather stick their fingers in their ears and pretend it's not a problem.
Whilst Jack is articulate in sorting issues which I can't argue he did for me.
The aftercare is abysmal.
I've got the same issue, the laughable part is their senior quality engineer was tagged in the return.
Their escalation team doesn't respond to emails or the request to call you back.
Which just leaves messaging the top of the chain but even then I wouldn't hold your breath for a response.
At least jack is reaching out to you 2 messages over a few days / weeks and he's ignoring me now.
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