main body replacement due to small plastic component failure | Dyson Community

main body replacement due to small plastic component failure


I have a Cyclone V10.

It is working fine, except that a small plastic connection on the main body has broken off, with the result that the catch to open the flap for emptying no longer works.

During an online chat with Dyson I was advised that I need to replace the whole main body at a cost of £105!

Has anyone else had this problem? It seems to be a case of the plastic part not being robust enough for continued use, so it is a design fault which then renders the whole main body useless.

I believe Dyson should accept that this is a defect in the design and they should replace the body foc.

Comments would be welcome. 


2 replies

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Hi @graemelhawkins,

Welcome to the Dyson Community!

I’m sorry you’re disappointed. We do engineer our machines to last, and a lot of effort goes into ensuring the robustness of our machines and their individual components. Testing is carried out both during development, and throughout production:

 

If the part that’s broken on your machine is only available as part of the Main body assembly, that would be the option for replacement.

Can I ask how long you’ve owned your Dyson Cyclone V10™ vacuum?

Hi Jack

only 3 ½ years. I’d really expect it to last longer than that!

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