I just bought a new v10 absolute today, to replace our v7 which broke down a couple of days ago.
one thing that appealed in the advert/ online listing about the v10 was that it included an additional filter to allow continuous use while being cleaned. I have opened the box and been through everything but cannot find a spare filter (assuming I’m looking for a round purple piece like that fitted at the head of the motor). Am I wrong that there should be one or am I looking for the wrong thing?
To do this, simply click on our Dyson Support link, navigate to the ‘Support' section of the page and scroll down to the ‘Contact us’ section, selecting ‘Start a conversation’.
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Tip: With the V10 - make sure when you do wash the filter - when you put it back in the machine - the filter must be 100 PERCENT DRY, not moist at all - this machine is VERY sensitive to moisture and will not operate if it detects any internal moisture (as a mechanism to protect its cyclone).
Adam.
I doubt they would have packaged a promotion or extra accessory part in the box as standard. It was probably send via standard post.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. This will also be confirmed in the confirmation email received at dispatch.
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