Hi @SlipperyFloorBoards,

Welcome to the Dyson Community - we’re sorry to hear you’ve encountered these issues with your machine.

Your regional Dyson Customer Care team will be able to resolve this for you under your free 2-year Dyson guarantee. You'll be able to find their contact information under Support at Dyson.com.

We’ll look forward to speaking with you!

Yes, Dyson support has agreed to replace the unit. However, I’m now on hold with Dyson for the forth time this week trying to get this sorted. First call promised to send a courier to pick up the unit but didn’t actually do anything. Called back after a few days and received an apology. They then proceeded to send me a packing slip to mail the unit back instead of organising a courier as it was agreed on the first call. They also hung up on me before the end of the call before I could point out the error or ask my secondary question as to why I hadn’t received the “free micro-fiber rollers” which was part of the reason we purchased online. Pretty sure they hung up as it was close to closing time for them. Gave up on the third call after waiting on call for far too long. I’m on hold again still trying to get this resolved.

Terrible experience so far.