Just opened our brand new v10 absolute and charged it fully. Lots of fun until half way through our first carpet, the and head seemed to stall - it lost power. And it’s doing it a lot. Either slows right down or stops and you have to lift it from the floor to get it spinning again. Seems better after emptying the dust chamber although it was only about 1/3 full at the most. It’s fine on hard floors. Any ideas?
Best answer by Anonymous
View originalMaybe the carpet pile is to long or thick for the brush to spin. Have you switch power modes to see if that helps? 😃
Nailed it. As its only doing it on carpet, Its either an underpowered or overpowered problem. If switching modes doesn’t help, speak to Dyson. Maybe they replace it with a new more powerful model?
Hi
Thank you for raising this with us.
Since the machine is brand new this is not one of the issues you should be experiencing.
Have you tried changing the power mode of your machine to check if there is a drop in power.
If you need further support after this, please get in touch via our WhatsApp channel, and one of our team members will be happy to discuss the next steps. To do this, simply click on our Guides and Manuals link, navigate to the ‘Contact Us" section of the page, and select ‘Start a WhatsApp conversation.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Regards,
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