I have not received a refund of my order reference 1506167657. The item - vacuum cleaner head was returned because I bought the wrong replacement, was delivered back to Dyson via Parcelforce (return label provided by Dyson) on 28 November 2024 and the tracking reference TA2741265 shows this. I have spoken to at least 5 customer service agent and was provided a case reference 43765890. I keep getting told that my refund will be received in the next 5-7 working days but no refund to date. I’m getting a bit frustrated to honest. I asked the customer service agent today for a manager’s name to escalate the issue and they told me they cannot provide that to me. Can someone help me with this. Can’t believe I’m having this much hassle for a refund from a big and well known brand.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I reached out to you directly 4 days ago to take some further information, but I haven’t heard back from you yet.
If you still need support, please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
I also returned a vacuum cleaner head received by them 6 weeks ago. No refund called 8 times now and being told the same thing. This is a joke and unacceptable to keep people's money.
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