I purchased a new vacuum in July 2024.  The vacuum was delivered with one of the parts missing.  When ordering the vacuum there was no notification that there was a parts shortage for the vacuum.

I contacted Dyson through the online support.  I had to do this a number of times as the order was repeatedly accepted and then cancelled.  Finally, I received a mail to advise that a repair collection had been raised.

At this point I contacted Dyson again the cancel the order.  Due to the multiple failed commitments to supply the missing part I was advised that the return period (35 days) had been exceeded.  Thankfully, after quoting the Sale of Goods act, I eventually received authorisation to return the vacuum for a full refund.  I was advised at the time that the repair collection (that had been requested without my authorisation) had been cancelled.  However, today a courier came to collect the repair!

This is the first time I have had any issues with purchases I have made from Dyson.  I am very surprised at the poor level of customer service in general for a company that is deemed to be one that sells premium products.  This experience will make me think carefully in future about purchasing any products from Dyson.