So I had an old DC23 for over a decade that was a weapon. I’ve also had a cordless V8. Now according to Dyson website the V12 Slim has more suction power than the V8. Hence my purchase as I wanted something smaller but as powerful as the V8.
The V12 is utterly pathetic. I’ve only used it 3 times and each time the roller will stop spinning. No blockage. But I have to shut down and restart to get the roller spinning again. Even when it’s spinning the amount of dust left (probably shouldn’t have put the laser on such a poor performing machine) behind on hard floors.
Does anyone know how to contact Dyson for a refund. This machine is worth $400AUD tops. Not the $1K+ I paid for it.
Dyson really have dropped the ball on this. I’m so angry.
Hey.
Thanks for the reply. I took the advice from Stuart and got in touch with Dyson directly and organised a return as it was still within the 45 days. Just waiting on the refund.
Overall I felt the product didn’t live up to the Dyson name. Organizing the return though was easy and I was guided through the process. I’d say I was a little disappointed though as at ever turn I was told I probably chose incorrectly which wasn’t the case. I understand supporting the brand at all times but when lots of research on my end prior to purchase and also the Dyson’s product selection tool also selecting the V12 it felt a bit dismissive and not really eager to see where an issue lies with the product.
Just for reference I think that with the lower suction capacity to get maximum benefit the ‘seal’ where the vacuum head connects with the ground needs to be improved. I base this assessment on a decent understanding of effects like Venturi etc and also observation and others reviews. The vacuum while performing less than adequately on hard floors it did quite well on my carpets. This is realistically the opposite to how it should perform. Looking at my hard floors the vacuum head never had a complete contact as spaces on fooring pattern etc while on my carpet it’s short and thick so although not a compete seal the open gaps on the hard wood allowed more airflow from outside of the footprint while the tight fibres of my carpet would decrease and slow down the outside air flow thus increasing the pull.
just my observation. I mean you guys do have testing stages and engineers etc. but real world applications tend to expose oddities that testing missed.
Thanks again
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