Hi,

We wanted a cordless vacuum cleaner which we can work with for the whole house easily and, bought a SV25 DYSON V8 EXTRA ANZ SSv/Sv/Pu in July 2024 from HomeCo Castle Hill, NSW store.

When we started using it, the battery runs out and we have had not even completed half of the job. Initially we thought it might not be charged properly and but after few months when this kept happening, we went back to the store on Nov 16, 2024.

The service rep changed the battery and told us that this model/ battery will last only 20-30 mins as per its design.

We mentioned that sales rep never explained or provided this important info that vacuum can only run for 20-30 minutes when we purchased it. We explained, this vacuum does not meet our requirement and had vacuum’s run time info provided to us when purchased, we would not have bought it and might have purchased a different model, then, a different Dyson staff/ servicing rep treated us in a very unprofessional and rude manner, implicitly implying that we are lying.

It appears professional customer service is not cup of tea for this rude Dyson staff instead this staff did not even listen to the fact that this model does not meet customer’s requirements or considered that this info might not have been provided.

• If it is as per design why is it not explicitly advertised or mentioned for this model?
• How does the rude staff member knows that the run time info was surely provided to the customer?

Dyson needs to train their staff to be more professional and customer focused. This situation could be simply handled in a very different way where I would have bought another vacuum whilst happily keeping this one as well.

I hope Dyson take this feedback seriously and take action in terms of training their staff to be more customer focused, not be rude to the customers and understand when staff laughs at customers.