v10 power issue (been 2 weeks) | Dyson Community
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I have been freaking contacting for 2 weeks. Contacted 3-4 times so far and every freaking time after 1-2 hours of troubleshooting I am told to wait 24-48 hours and this time was told 72 business hours

Do you guys think I am a fool or what? serial not found? need to verify proof of purchase?
Machine is not powering on. According to troubleshooting I need a battery replacement. But every time I contact they start a new ask for serial, proof of purchase, serial picture, troubleshooting (all time wastage) and after 1-2 hours of chat I am told to wait 24-72 hours (simply told to [Moderation edit - profanity removed] in easy language)

my brother said to just contact my lawyer and file a case against Dyson but don’t want to do this.

not sure what to do now

if I am not helped out before this weekend will probably contact my lawyer

Hi @charlesbrunton,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Hi @charlesbrunton,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Replied to pm

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