I had my Gen5 Detect for less than 3 months and the wheels broke on the Digital Motorbar.  This is not the quality I expected to receive when buying a VERY expensive Dyson product.  It has been months and no replacement motorbars have become available.  I have never regretted a purchase so much as my purchase of a Dyson product.  Suffice it to say I will NOT be recommending the product NOR the company.  I can only surmise that some Private Equity firm much have purchased this once great brand and ruined them.  I would love to return the product but it has of course been too long for that now.  What a rip off.

I called support and there is nothing they can do.  They can’t just send me a replacement motorbar when they become available.  It’s up to ME to know when the part is available and then call back.  What a load of garbage. 

I see that every single one of these topics gets locked by the moderators which is also nonsense.  I fully expect this post will probably be deleted.