I bought the Gen5Outsize Absolute this past spring and I have tried to love it. My previous Dyson vacuum was 10 years old so I thought this was going to be great. However, overtime I hate it more every time I use it. I have one dog (lab) and one medium haired cat and it does NOT pick up hair, especially on any type of furniture and it is so frustrating. I contacted Dyson and they said there is nothing they can do, so i asked how to leave a product review, and they would not tell me! They told me I can email customer support.
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Hi
Welcome to the Dyson Community.
I’m sorry to hear you feel your Dyson Gen5outsize
vacuum isn’t working effectively for your needs in this instance. This is surprising to hear, as it should have no issues tackling pet and human hair around the home/
Around 21 days after registering your Dyson machine via the website or the MyDyson app, you should receive an email from Dyson inviting you to leave a review. This email will include a direct link to the review form.
If you’ve already registered, please check your email inbox including the junk mail folder for any communications you may have missed.
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