Hello, my boyfriend recently bought me a dyson air wrap from the Netherlands not even 2 weeks ago. We were not aware that you cannot use an adapter or converter to use the dyson in the United States. 

I spoke on the phone with 3 representatives and one of them recommended me to get it repairs so the voltage is the correct one. I called multiple times through customer service to request this, but they told me there was nothing they could do. 

It’s ridiculous how terrible the cross border customer service is. How hard is it just to exchange a new machine for another one especially when it costs about $600. Is there anything I can do?