Hi ​@LagCam,

Welcome to the Dyson Community!

We’re sorry to hear you’ve had difficulty ordering a replacement cleaner head for your Dyson Small Ball upright. We support our machines with spare parts and servicing for their warranty period and beyond. Despite global supply constraints, please be assured we’re doing everything we can to add new stock of spare parts and accessories as soon as we’re able to.

In the meantime, all we can suggest is ensuring you’re registered via our Notify me function so we can alert you via email when more stock is added. If you haven’t already, you’re also welcome to reach out to your regional Dyson Customer Care team to discuss repair options by visiting Dyson.com and clicking Support.

hi Jack,

yes, notification is on and i have received an email from Dyson which says it is now back to stock. in fact, it is still out of stock.

thanks. 

Hi ​@LagCam,

Depending on the quantity of stock available each time, some parts and accessories can sell out quickly when they’re re-added - we’d recommend ordering promptly on receiving the notification to avoid disappointment.

If you’ve missed out this time round, you’ll need to re-register so we can let you know when more stock is available, as you won’t remain registered for notifications indefinitely.

Hope this helps - if you’d prefer, you’re welcome to speak directly with Dyson Customer Care to arrange a full inspection and repair of your machine. You can reach them by visiting Dyson.com and clicking Support

thanks. i registered again and also got a new V8 for backup.

Hi, received an email from Dyson about restock at 10:48 in the morning. It is gone again when I saw the email at about 5pm. 
registered for notification again for stock update. 
 

Same thing happened again. Dyson email said restock available and it was gone out of stock when i clicked to buy….

here is the list of spare parts vendors:

• eSpares - www.espares.co.uk

• PartMaster - www.partmaster.co.uk

• 4Our Home- www.4ourhouse.co.uk

• PartCentre- www.partscentre.co.uk

• Buyspares- www.buyspares.co.uk

top two on the list have no stock, do i need to check all of them…..?