Absolutely no proper customer service or accountability! It has been 10 days since I placed my order, and it still hasn’t shipped. Customer service is a complete disaster—utterly clueless and just trying to brush you off with nonsense responses.

I’ve contacted them twice now, and each time I was told, “If your order isn’t shipped within 24 hours, contact us again.” Why should I keep chasing you for my order? It’s been 10 days! Take responsibility, track my order, and keep ME updated. Call or email ME if there’s a delay. Isn’t that the least a so-called “big brand” should be capable of?

And to top it off, I was promised a replacement for my humidifier over a year ago because it was defective. At the time, I was told it would be sent when it came back in stock. Guess what? A year later, not a word. I contacted customer service again, and now they’re questioning whether the issue even existed! After explaining everything AGAIN, they had the nerve to say they wouldn’t replace it anymore. What kind of joke is this?!

This is an absolute disgrace for a brand as big as Dyson. Zero customer care, zero follow-up, zero accountability. Just a facade of a premium company with nothing to back it up. Never again!