I have a Dp04 purifier. I can't get filter management or continuous monitoring to work, I've done all the resets several times it always says when I've reset it that it needs an update it is on auto-update but the software version hasn't changed. I saw a post about communication issues with the servers and updates with the machine. If you could please help me out I'd greatly appreciate it.
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Were you able to view this data before or was it always like this, if it’s the first, you’ll need to revert the purifier to factory settings.
If it’s the second, check the purifier to make sure it’s a model for your market and the app is available. If the app is hacked, the data won’t appear.
Thank you all for your answers but none of the suggestions of work I've reset everything every registered and unregistered it created a new account and it's still won't operate correctly in in the app I think it's the issue with the cloud and the update because it says it needs to update and it's on auto update but the software version does not change so if you could please help me on that respect if you have access to the cloud server Stuart id I greatly appreciate it I posted my serial number if I haven't or if I haven't I will or if you could please message me back thank you and have a great day.
My serial number is (Moderation Edit - Serial number removed) and I really hope you can help me it's still under warranty but I'm not able to pay the $80 it cost to mail it into you guys and for a $600 machine I should have better support plus you could please help me I greatly appreciate it and stay a Dyson customer
Did you try the hard reset? If you had, and if it were still failing, the only option would be to have Dyson inspect and repair it.
Did you try the hard reset? If you had, and if it were still failing, the only option would be to have Dyson inspect and repair it.
I concur. I’m unaware of an alternative for solving a software faults.
This would fix the issue I'd I could get some help from whoever helped this person because I was able to see my air monitoring ive done every reset in the book and customer service and the software won't update.
If those features aren't going to work I don't see the point of buying 100$ filters anymore especially since I don't know when they need replaced.
Did you try the hard reset? If you had, and if it were still failing, the only option would be to have Dyson inspect and repair it.
I concur. I’m unaware of an alternative for solving a software faults.
Yes and there is I've found a post where someone had the same exact issues and it was fixed via cloud.
Did you try the hard reset? If you had, and if it were still failing, the only option would be to have Dyson inspect and repair it.
I concur. I’m unaware of an alternative for solving a software faults.
Yes and there is I've found a post where someone had the same exact issues and it was fixed via cloud.
Share please. I will have the same problem in about 8 months.
Did you try the hard reset? If you had, and if it were still failing, the only option would be to have Dyson inspect and repair it.
I concur. I’m unaware of an alternative for solving a software faults.
Yes and there is I've found a post where someone had the same exact issues and it was fixed via cloud.
I wouldn’t turn down this information either.
experiencing a similar issue with my tp04. Software update never comes despite being ‘scheduled’ in the app, but doesnt work on auto update either. Contacted Dyson who had it collected, and it came back no fault found despite the engineer I spoke to saying that they could update the firmware manually at the repair shop, it arrived back with a ‘no fault found’ message, and as such I cannot access the scheduling feature, continuous monitoring, or filter management, all fundamental parts of the product. On the scheduling feature in app it says ‘This feature is temporarily unavailable. This will be inactive until your software installation is complete. The icon above will display on your machine whilst it is installing. However, at the machine there is no such icon it just says auto as normal. The unit is defo connected to the net as I can control it from in app for speed etc.
(Moderation Edit - Resolve - TP04 Software refuses to update. | Dyson Community)
(Moderation Edit - Resolve - TP04 Software refuses to update. | Dyson Community)
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