Dear dyson community,

I would like to take the opportunity to share my experience with Dyson customer service.

My TP07 air purifier, purchased on December 14th, 2020, has recently started showing an exclamation mark on the display and has stopped working. It is not possible to reset it to factory settings. At least I was able to see the error codes on the display.

I then contacted Dyson customer service. They told me that the repair would cost €125. So I paid the money and sent the device in. A few days later I received a message saying that the device was too old and therefore could not be repaired. I am very surprised that this has only now been noticed, since I had previously provided the serial number in writing. The device was sent back to me and the money for the repair is to be refunded. Unfortunately, this does not solve my problem. Dyson is now offering me a 25% discount in the web shop, but only on the "Big and quiet" devices, which cost almost twice as much!  

In summary, I am very disappointed with Dyson. I bought an expensive device and it broke after such a short time with no prospect of repair. On top of that, I got a voucher to buy an even more expensive device. Will it then work for more than 4 years?